Shop Policies

Returns and Exchanges

At Mexcii, we strive to provide the most magical experience. If you received the wrong item(s) or your item(s) are defective, please contact us via email within 48 hours of receiving your order so that we can assess the issue and make it right. 
All sales are final. We do not accept returns or exchanges.


Shipping

We currently only ship within the US and its territories. All orders are processed within 5-7 business days. Orders are not processed or shipped on weekends or holidays. Shipping delays may occur if we are experiencing high volume of orders. If your shipment is impacted over a few days, we will notify you via email.

Shipping rates are calculated at check out. You will receive a shipping confirmation with a tracking number once your order has shipped. Mexcii is not responsible for any shipment damages or lost packages. Please contact the carrier to file a claim. Order cancellations will not be accepted once an order has shipped.

Customers

Mexcii reserves the right to refuse, restrict, limit, cancel or alter orders and the terms of purchase applicable to Customers at any time. The term “Customer” shall be defined at the sole discretion of Mexcii and not limited to purchasers for resale, website visitors, redistribution, or duplication of mold or design.

Purchasers nor Visitors of Mexcii may not use any trademark, copyright or copyrighted materials, models or other intellectual property of Mexcii without first obtaining written permission to do so. This means that Purchasers may not use Mexcii’s company name, trademarks or copyrights in any manner, including but not limited to a manner that implies a sponsorship or endorsement by Mexcii, or hold themselves as an affiliate of Mexcii.

Mexcii reserves the right to refuse sales to purchasers at any time.

Updated: September 13, 2025